Refund Policy

At Zhilki, we are dedicated to providing our customers with the highest quality organic products and ensuring that your shopping experience is both satisfying and seamless. We understand that sometimes situations change, and you may need to cancel an order or request a refund. To clarify our processes, this policy outlines the conditions under which cancellations, refunds, and returns are applicable.

Order Cancellations

We want to make sure that your orders meet your expectations and that you have the flexibility to make changes if needed. You can cancel your order at any time before it is dispatched. Our order processing system is automated and integrated with WhatsApp, making it quick and easy for you to manage your order status. How to Cancel an Order:
To cancel an order, simply notify our customer support team via WhatsApp as soon as possible. Once we receive your cancellation request, we will confirm the status of your order and process the cancellation if it has not yet been dispatched.

Dispatch:
If your order has already been dispatched, unfortunately, we cannot accept cancellations. Once the order leaves our warehouse and is handed over to our courier partner, we are unable to stop the delivery process. Please note that prompt communication is essential, as cancellations can only be processed before shipment.

Refund Process

In cases where an order is successfully canceled before it is dispatched, we will initiate a refund to the original payment method used for the purchase.

Refund Timeline:
Once the cancellation is confirmed, the refund process will be initiated immediately. However, please allow up to 7-10 business days for the refund to reflect in your bank account or payment provider’s account. The exact time may vary depending on your bank's processing times.

Payment Method:
The refund will be credited back to the original payment method (credit card, debit card, UPI, or any other payment method used at checkout). If you paid via cash on delivery, we will arrange a refund via bank transfer or another mutually agreed method. If for any reason, you do not receive your refund within the specified period, please reach out to our customer support team, and we will investigate the issue and resolve it promptly.

Non-Returnable and Non-Refundable Items

As part of our commitment to quality and safety, we take great care in ensuring that all our organic products are packaged and dispatched in the best condition possible. However, due to the nature of our offerings, most products are non-returnable and non-refundable once opened or used. Consumable Products: Since many of our products are consumable or perishable (such as food items, skincare products, and supplements), they cannot be returned once opened or used. This policy is in place for hygiene and safety reasons, as we cannot restock or resell these products once they have been opened or consumed.

Review Before Ordering:
We strongly encourage customers to carefully review the product details, ingredients, and usage instructions before placing an order to ensure they are making an informed purchase. If you have any questions or concerns about a product, our customer support team is always available to assist you before completing your purchase.

Damaged or Defective Items

While we take great care in packaging and dispatching all products to ensure they arrive safely, there may be rare occasions where items are damaged during shipping. If you receive a damaged or defective product, please follow these steps-

Contact Us Immediately:
If your product arrives damaged or is defective, please contact our customer support team within 24 hours of receiving the product. We may require photos of the damaged item to process your concern. Replacement or Refund:
Once we confirm that the product was damaged during transit or is defective, we will offer either a replacement or a full refund, based on your preference. We will also arrange for the return of the damaged item, if necessary. Please note that we cannot offer replacements or refunds for damage caused by misuse or improper handling of the product after it has been delivered.

Exchanges

Due to the nature of our products and the safety precautions we adhere to, we do not offer exchanges on any products, especially once they have been opened or used. We encourage you to review your order carefully before completing the purchase to avoid any issues with sizing, product selection, or quantity.

Customer Support

At Zhilki, customer satisfaction is our top priority. If you have any questions, concerns, or issues with your order, please don’t hesitate to contact our customer support team via WhatsApp or email. Our team is here to help resolve any issues and provide you with the best possible shopping experience. Thank you for shopping with Zhilki. We value your trust and are committed to offering you high-quality organic products that meet your needs. Should you have any concerns, please reach out to us, and we will do our best to ensure a smooth and enjoyable shopping experience.